PLEASE READ THIS WEBSITE'S LEGAL INFORMATION NOTICE CAREFULLY BEFORE USING THIS SITE.
By using this site, you signify you have read and accepted these terms of use. If you do not agree to these terms of use, do not use the site.
The materials in this site are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible and subject and pursuant to applicable law, COME KUONA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. COME KUONA does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the results of their use.
International travel is inherently risky. By becoming a volunteer, you acknowledge and accept these risks and those associated with living and working in developing countries. As a volunteer you must appreciate and understand that some of these activities may be outside of your personal insurance cover. COME KUONA is not liable (to the maximum extent of the law) for any loss or harm you may suffer, including but not limited to loss caused by:
· :: Delay
· :: Bodily injury or death
· :: Damage to or loss of property
· :: War or terrorism
COME KUONA reserves the right to use feedback from volunteers for website material.
The COME KUONA is not liable for any errors or mistakes made by partner organizations. All disputes are governed by the laws of Kenya.
This site is presented solely for the purpose of promoting COME KUONA services. This site is controlled and operated by COME KUONA from its offices in Mombasa, Kenya. COME KUONA makes no representation that materials in the site are appropriate or available for us in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local law are applicable.
Email Communication
Emails from COME KUONA staff contain information intended solely for the addressee, which is confidential or private in nature. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or any file attached to this message. Any such unauthorized use, is prohibited and may be unlawful. If you have received an email from COME KUONA in error, please notify the sender immediately by e-mail and thereafter delete the original message from your machine. Furthermore, the information contained in the email, and any attachments thereto, is for information purposes only and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of COMEKUONA. COMEKUONA therefore does not accept liability for any claims, loss or damages of whatsoever nature, arising as a result of the reliance on such information by anyone. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information transmitted electronically and to preserve the confidentiality thereof, COMEKUONA accepts no liability or responsibility whatsoever if information or data is, for whatsoever reason, incorrect, corrupted or does not reach its intended destination.
Cancellation and Refund Policy
The program fee is refundable until 91 days before the first of the month you are due to start your program. This is because COME KUONA needs to make financial commitments on your behalf prior to the program start date. The 91 days notification is taken from the month you stated on your original application form. If you postpone your trip the refund is only valid until 91 days prior to the 1st of the month you originally intended to volunteer.
Unfortunately for this reason we can make no exceptions. All refunds will be made less the costs incurred in processing the refund such as bank charges.
:: Cancellation 91 days before the first of the month you are due to start your program. If the cancellation is effective 91 days before the program start date, COME KUONA will refund the total program fee minus the application deposit.
:: Cancellation between 90 to 61 days before the first of the month you are due to start your program. If the cancellation is effective between 90 and 61 days, COME KUONA will refund 50% of the program fee minus the application deposit.
:: Cancellation between 60 to 31 days before the first of the month you are due to start your program. If the cancellation is effective between 60 days and 31 days from the program start date 25% of the program fee will be refunded minus the application deposit.
:: Cancellation between 30 days before the first of the month you are due to start your program. No refunds will be given if the participant cancels their program between 30 days and the program start date or any time after this date. In the event a participant decides to discontinue his/her program before it is due to end for any reason, there will be no refund.
Participants are solely responsible for all transportation to agreed pick-up point in host destination country, including airfare, taxes, charges, expenses or penalties that might result from any cancellation of the participants program, whether it is cancelled or altered by the participant or COME KUONA.
Applicants should make sure that they understand COME KUONA cancellation policy before applying to any of our programs.
All requests for application fee refunds must be faxed or posted to the COME KUONA with your signature at the bottom. Phone calls and e-mails are not acceptable. You will be notified of COME KUONA receiving your application for a refund of the application fee within 48 hours. Refunds are only issued on Wednesdays of each week and you would receive confirmation of the refund being issued also. Should you not be emailed in regards to your request the assumption should be made that the request form was not received. COME KUONA is not responsible for fax or mail that is not received.
COME KUONA can refund no more than 10% of the total number of application program fees received in any given month. For example, out of 80 application program fees received the first 8 would be automatically refunded. Subsequent refunds are processed in the following month in order of the date they were requested.
If you are not eligible for an application program fee refund please be aware that you can still access any of our programs that you are qualified for, and where spaces are available, within a 6 month period from the date the application program fee payment was received.
We reserve the right to revise the application program fee. All application fee revisions will be announced at least seven days in advance via the website. Please note that the application program fee may not be the same as when you applied. Your application program fee is valid for 6 months from the date you pay it. Your last trip using your fee has to start within two years of the date when the fee was originally paid.
Program fees are due 60 days prior to the 1st of the month volunteers are due to start. Failure to make payment by this time may result in loss of placement.
If you are submitting your reservation deposit within 60 days of your project start date, you will have 5 business days to submit the balance of your program fee. If additional time is required to pay the balance of your program fee, you may request for an extension by e-mailing COME KUONA at info@comekuona.org.
Reservation Deposit
Application fees reservation deposits paid to COME KUONA directly are only refundable if COME KUONA is unable to place you in your requested first, second or third choice program due to reasons and circumstances beyond COME KUONA control. Program fees reservation deposits paid through COME KUONA by means of bank or wire transfer will need to have the transaction costs covered by the payee. The reservation deposit required to reserve a project for a specific date is $100.00 USD. We reserve the right to revise the program fee reservation deposit. All program fee reservation deposit revisions will be announced at least seven days in advance via the website. Program fees are due 60 days prior to the 1st of the month volunteers are due to start. Failure to make payment by this time may result in loss of placement.
Expedited Application Process
COMEKUONA can process last minute applications as long as they are received at least 14 days before the project start date. There is no extra fee that is charged in this expedited process but the applicant must provide the full program fee when submitting his/her application.
Payment Transaction Fees
All applicants will be responsible for paying for all processing fees associated with transaction fees associated with bank transfers. The bank transfer fees can be up to $50 per each transaction.
Privacy Policy
Information on COME KUONA application forms and extra details forms online is collected solely for internal use within COME KUONA and its partner organizations. Your e-mail and other details will be passed onto other volunteers who are in the same group as you, so that you can make contact before you meet; if you would prefer that this did not happen, please let us know.